Water Damage Restoration
What Water Damage restoration tasks we perform?
Water Damage Restoration covers a wide range of tasks and restorative services. All play a great importance in getting your property to a great condition and ensuring a safe environment.
What tasks we normally perform:
- Water removal
- Emergency water extraction
- Drying and dehumidification
- Carpet restoration
- Carpet cleaning, deodorization and spot removal
- Mold and odor removal.
What is considered to be water damage:

Water damage can originate by different sources such as a broken dishwasher hose, a washing machine overflow, a dishwasher leakage, broken/leaking pipes, flood waters, groundwater seepage, building envelope failures (leaking roof, windows, doors, siding, etc.) and clogged toilets. According to the Environmental Protection Agency, 13.7% of all water used in the home today can be attributed to plumbing leaks. A tiny, 1/8-inch crack in a pipe can release up to 250 gallons of water a day. Experts suggest that homeowners inspect and replace worn pipe fittings and hose connections to all household appliances that use water at least once a year. A few US companies offer whole-house leak protection systems utilizing flow-based technologies. A number of insurance companies offer policy holders reduced rates for installing a whole-house leak protection system.
As far as insurance coverage is concerned, most damage caused by bad weather is considered flood damage and normally is not covered under homeowners insurance. Coverage for bad weather would usually require flood insurance.
There are 3 categories of water damage:
Category 1 Water – Refers to a source of water that does not pose substantial threat to humans and classified as “clean water“. Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines.
Category 2 Water – Refers to a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to. Known as “grey water“. This type carries microorganisms and nutrients of micro-organisms. Examples are toilet bowls with urine (no feces), sump pump failures, seepage due to hydrostatic failure and water discharge from dishwashers or washing machines.
Category 3 Water – Known as “black water” and is grossly unsanitary. This water contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness. Type 3 category are contaminated water sources that affect the indoor environment. This category includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and or have remained stagnant may be re classified as Category 3 Water. Toilet back flows that originates from beyond the toilet trap is considered black water contamination regardless of visible content or color.
water damage Restoration:
In case of an water damage emergency, do not panic!
Call your insurance company or a renowned property restoration company/specialist that will guide you on the best steps to take.
Property Restoration PRO is available 24/7/365 and get on the spot within an hour from the call time. Please keep in mind that not all water damage situations are are considered an emergency.
These steps are helpful and advised to be taken before a professional gets on the spot:
- Identify the source of the leak
- Shut off the water if possible
- Call your insurance and/or your trusted water damage restoration service provider.